Contact EAP

​​​​​​​​​​​​​State ​Employee Assistance Program (EAP) Overview

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Free, confidential support, anytime you need it

The State Employee Assistance Program (EAP) provides free and confidential support to help you and your household members navigate everyday challenges, as well as more serious concerns. Support is available 24 hours a day, seven days a week​ at no cost to you. EAP services are administered by our EAP partner, Acentra Health.​

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At A Glance:

  • Free for employees and household members

  • Confidential – your use and information are never shared with your employer.

  • 24/7 Access

  • Up to 8 counseling sessions, per issue, per year

  • Legal and financial consultations and support

  • Online portal and mobile app, featuring live chat with an EAP counselor. and supportive resources​


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What the E​​AP Can Help With

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The EAP provides short-term counseling for a wide range of concerns, including:

  • Stress, anxiety, depression

  • Grief and Loss

  • Relationship and family challenges

  • Caregiving support

  • Workplace stress, burnout, or conflict

  • Life change and transitions​


What's included:

  • Up to 8 free sessions, per issue, per year

  • In-person, virtual, or telephonic options

  • Crisis support available 24/7

Get support for the practical challenges that impact well-being.

  • Legal Support

    • Free, 30-minute consultation with an attorney for any issue (excluding work related issues)

    • Discounts on additional legal support​


  • Financial support

    • Free, 30-minute phone consultation with a financial expert

    • Financial information, tools, and guidance on the EAP web portal

The EAP can help you find support for everyday needs, such as:

  • Childcare and eldercare referrals

  • Resources for housing, education, and daily living

  • Resources for caregivers

  • Balancing work and personal responsibilities

The EAP also includes:

  • Web portal with access to articles, videos, and toolkits

  • Live-chat with a counselor via the web portal

  • Mobile app with ability to live chat with a counselor


How To Access the EAP

EAP services for state employees are administered by Acentra Health. To arrange confidential assistance, or to access the online tools and resources, you can engage with the EAP in a variety of ways:​

  • Call the 24/7 support line at 833-539-7285

  • Visit the web portal at https://sowi.mylife​expert.com

    • Note: All users will be required to create an account at first log in. This allows for site customization, ability to save information, and access to live chat support. To receive the company code please contact doaeapprogram@wisconsin.gov.

  • Download the Acentra Connect mobile app

  • Contact us​ for general questions​

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Who is Eligible​

State of Wisconsin employees and their household members can use EAP services. Employees who have left state service are eligible for EAP services for one year post separation with the State.


​Confidentiality

​​Acentra Health is governed by state and federal laws requiring confidentiality of client records. "Confidential" means that information given to Acentra Health may NOT be released to anyone without your permission in advance. Not even your spouse can call to get information without written your permission.


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Resources & Flyers​

For Employees

To learn more about the EAP and engage the variety of services available, please review the resources below.

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For Managers and Supervisors

The EAP offers unlimited telephonic leadership consultation services. Review the resources below for more information on what is available and how to access.