State Employee Assistance Program (EAP) Overview
Free, confidential support, anytime you need it
The State Employee Assistance Program (EAP) provides free and confidential support to help you and your household members navigate everyday challenges, as well as more serious concerns. Support is available
24 hours a day, seven days a week at no cost to you. EAP services are administered by our EAP partner, Acentra Health.
At A Glance:
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Free for State of Wisconsin employees and household members
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Confidential – your individual participation and information are never shared with your employer
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24/7 Access - call 833-539-7285
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Up to 8 counseling sessions, per issue, per year
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Legal and financial consultations and resources
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Online portal and mobile app, featuring live chat with an EAP counselor and supportive resources
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What the EAP Can Help With
Counseling & Emotional Support
The EAP provides short-term counseling for a wide range of concerns, including:
- Stress, anxiety, depression
- Grief and loss
- Relationship or family challenges
- Parenting support
- Workplace stress, burnout, or conflict
- Life change and transitions
What's included:
- Up to 8 free sessions, per issue, per year
- In-person, virtual, and telephonic options
- Crisis support available 24/7
Legal & Financial Services
Get support for the practical challenges that impact well-being.
Legal Support
- Free, 30-minute consultation with an attorney for any issue (excluding work-related issues)
- Discounts on additional legal support
Financial Resources
- Free, 30-minute phone consultation with a financial expert
- Financial information, tools, and guidance on the EAP web portal
Work-Life Resources
The EAP can help you find support for everyday needs, such as:
- Childcare and eldercare referrals
- Resources for housing, education, and daily living
- Resources for caregivers
- Balancing work and life responsibilities
Digital Tools & Mobile App
The EAP also includes:
- Web portal with access to articles, videos, and toolkits
- Live-chat with an EAP counselor via the web portal
- Mobile app with ability to live chat with a counselor
How to access the EAP
EAP services for state employees are administered by Acentra Health. To arrange confidential assistance, or to access the online tools and resources, you can engage with the EAP in a variety of ways:
- Note: All users will be required to create an account at first log in, which allows for site customization, ability to save information and access to live chat support. To receive the company code please contact doaeapprogram@wisconsin.gov.
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Download the Acentra Connect mobile app
- Available for download in the Apple App Store and Google Play Store. Please contact doaeapprogram@wisconsin.gov to receive the company code.
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Contact us for general questions
Who is eligible
- State of Wisconsin employees and their household members can use EAP services. Employees who have left state service are eligible for EAP services for one year post separation with the State.
Confidentiality
- Acentra Health is governed by state and federal laws requiring confidentiality of client records. "Confidential" means that information given to Acentra Health may NOT be released to anyone without your permission in advance. Not even your spouse can call to get information without written your permission.
Employee Resources
For employees looking to learn more about the EAP and engage the variety of services available, please review the resources below.
Manager/Supervisor Resources
For managers/supervisors, the EAP offers unlimited telephonic leadership consultation services. Review the resources below for more information on what is available and how to access.
